You may cancel your account with a full refund within 14 days of your initial purchase (“Money Back Guarantee”).
Refunds beyond the 14-day purchase window will be considered, at the sole discretion of AZVANS LTD, if a Subscriber can demonstrate that the Service was not available or usable during the subscription period and that reasonable attempts were made to contact AZVANS LTD to resolve the issue. In this case, AZVANS LTD may provide the Subscriber with a pro-rata refund of service fees paid during the period when the Service was not available or usable.
Refunds are generally processed within seven (14) days, and are made to the original form of payment used for purchase. All refunds are sent in EUR and therefore the refund amount could differ from the amount originally paid in local currency or bitcoin.
Any change to the original purchase, such as upgrading to an extended billing term or purchasing of additional licenses under the same account, shall constitute a waiver of the Money Back Guarantee option. To request a refund under the Money Back Guarantee, send an email with your request to the following email address: [email protected]
Money Back Guarantee
Hosting services carry an unconditional 14 day satisfaction guarantee. If you become dissatisfied with our services to cancel your hosting services and receive a refund, you must contact us within 14 days from the Effective Date of the particular Services you wish to cancel. Only your monthly fees are refundable. Set up, domain name registration, SSL Certificate, Add-ons like Additional IP’s, Licenses, are not subject to refund. PayPal payments will be refunded on-line and other payment methods are not refundable.
Violations of the Terms of Service will waive any refund.
Due nature of services, VPS and Dedicated servers are not refundable.